At Souqkhidma, we strive to provide a fair and smooth experience for both customers and service providers. Below are our cancellation guidelines:

Customer Cancellations

• Free cancellation is allowed before a service provider accepts the request.
• If a cancellation occurs after confirmation, a fee may apply depending on the provider's acceptance.
• Last-minute cancellations within [X] hours of the scheduled time may incur a charge.

Service Provider Cancellations

• Service providers are expected to honor their bookings. Frequent cancellations may lead to penalties.
• In case of cancellation, the provider must inform the customer as early as possible.

Refund Policy

• A full refund is available for prepaid cancellations made before confirmation.
• A partial refund is applicable if the cancellation occurs after confirmation but before service execution.
• No refund will be provided once the service has started.

Exceptions

• If a provider fails to show up, customers will receive a full refund.
• Any disputes will be reviewed by our support team for a fair resolution.

For assistance, contact souqkhidma@gmail.com or call +966 5656565656.

Book with confidence on Souqkhidma.