At Souqkhidma, we strive to ensure a fair and transparent refund process for both customers and service providers.

1. Eligibility for Refunds

• Before Confirmation: Full refund for prepaid services if canceled before a provider accepts the request.
• After Confirmation: Partial refund may apply if the service is canceled after confirmation but before execution.
• Once Service Starts: No refund will be issued once the service has commenced.

2. Refund Process

• Refunds will be processed through the original payment method within [X] business days.
• Customers must request refunds through the platform, providing necessary details.
• If a refund is approved, customers will receive a confirmation via email or SMS.

3. Service Provider No-Show

• If a provider fails to show up, customers will receive a full refund.
• Repeated no-shows by providers may lead to penalties or removal from the platform.

4. Dispute Resolution

• Any disputes regarding refunds will be reviewed by our support team for fair resolution.
• Decisions will be made based on service agreements, user history, and supporting evidence.

5. Exceptions

• Refund policies may vary for certain services. Users should review terms before booking.
• Special cases, such as emergencies or unavoidable circumstances, will be considered on a case-by-case basis.

6. Contact Us

For refund-related inquiries, contact us at souqkhidma@gmail.com or call +966 5656565656.

Your satisfaction is our priority at Souqkhidma.